Have you considered automating your eCommerce Solution so that it is essentially your customers who do all the work for you?
While most eCommerce sites start with a standalone solution, it is important that as the volume of orders increase, the end-to-end process is automated as far as possible so that your customers end up doing all the work for you. This is one of the main trends of the internet where the customer is happier entering all the order details themselves and meeting your business objectives at the same time, as it cuts your costs by reducing labour time and manual errors during order fulfillment. This is where integrated eCommerce Systems come in.
When a customer places an order with you via your website's ecommerce software, we can put the order into your order management system immediately, put it into your courier’s delivery scheduling system, and put the money straight into your bank account.
Systems integration for eCommerce is broken down into the following headings:
- Real-Time Order Management and Integration.
- When an order is made on your website, the order can be put into your order management systems immediately.
- Automated Product & Price Uploads.
- Your website can have all of it’s product information and prices updated in real-time from your master product database.
- Stock Control Integration
- As items are purchased either through your website or directly within your stores, your website can see an accurate stock level and display “low stock” or “out of stock” messages to the users – and accompany this with a “Next available date”.
- Delivery Company Integration
- When an order is placed on your website, we can put the order directly into your courier’s system so that they know when to collect and deliver the order. Similarly, your customers can log into your website and check the delivery status of their order directly with your courier company.
- Accounts Integration
- We can integrate your website sales with your accounts system so that they are automatically updated with all sales transactions, refunds – along with automating the audit trail with your online bank.
- Supplier Integration
- We can integrate your suppliers with your website so that they are automatically notified of supply requirements for current orders – and automatically re-order parts when stock levels reach a certain level.
- Returns Management Integration
- If a product needs to be returned to a customer, we can automate this information to be updated on your website.
- Bespoke Development
- To complement these services, Magico has a dedicated team of software development professionals who specialise in the development, rollout and support of bespoke solutions. This is the team that developed Magico’s existing product suite and are well placed to extend these existing eCommerce systems to meet new customers’ requirements.
Every company is different – and here at Magico we recognise this uniqueness by offering services that allow our clients to define and build their own eCommerce solutions to meet their specific business needs.